Support
SectorLog is built by a line pilot. Write in plain language — you will reach the person who wrote the code.
Get in touch
Email: developer@smahoma.com
Beta access: beta@smahoma.com
Answers usually come within two working days. There is no ticket system and no chatbot.
What helps us help you
- Which device and which app version (More → Settings, bottom of the page).
- What you did, what you expected, what happened instead.
- For roster problems: your airline and the date of the duty in question.
- A screenshot, if it shows the problem faster than a sentence.
Please do not send your crew portal password. Nobody here needs it, and no support request requires it.
Frequent questions
Pricing, supported airlines, how the FTL calculation is meant to be used, which devices are supported and what happens to your crew portal credentials:
Your data
What stays on the device and what the server ever sees: privacy policy
To delete your account and its synced roster data, write to us — deletion is confirmed within 30 days.
Something is wrong with the FTL numbers
Tell us, and say which rule you expected. SectorLog states a value only when it can cite the regulation behind it; where a rule is not modelled it says so instead of guessing. If a number contradicts your operator's system, your operator's system is the one that counts.